Returns and guarantee

Twenty Go offers a one year warranty that starts from the moment of delivery on most of its products.  Keep in mind that a misuse of the product leads to the loss of the guarantee.

Proof of purchase is the guarantee, please save it. This warranty covers manufacturing and materials faults that may appear when the products have been used according to the instructions for use. The warranty does not cover damage to the product as a result of misuse, lack of care or modifications.

The fact of claiming the guarantee of a product to Twenty Go does not mean that it is covered automatically. In final instance the manufacturer / supplier will make the decision of whether the product is covered by the guarantee or not. For this, it may be necessary for the product to be sent to the supplier. If it is considered that it does not enter into guarantee, you will receive the justification of the reason.

Once you receive the justification, you can decide if you want to assume the costs of the repair or return the product without the incident resolved.

Note: The client must assume the transport costs (shipping / collection costs). If the product is covered by the guarantee, Twenty Go will assume the transport costs.

In the event that the product is covered by the warranty, repair or replacement thereof, does not start a new warranty period of 1 year.

In case of receiving any damaged product during transport, the customer has a period of 24 hours to claim from the reception of the order. You must send by email to info@twentygo.es, photographs in which the damage is clearly identified, photographs of the packaging where the “damage / shock / breakage” can clearly be seen and a photograph of the carrier’s label (essential) with all the information in it.

Particularities of the withdrawal of purchase

  • If the customer wishes to desist from his purchase and has not been delivered to the carrier, the refund of the amount paid will be made within 20 working days after receiving the email confirming the withdrawal of the same. The refund will be made, whenever possible, by the same payment method used in the purchase.
  • If the customer wishes to desist from a merchandise that has already been delivered to the carrier, the customer must pay the shipping costs of both the shipment and the return of the product, even though they have not received it yet at home. The refund will be made within 20 business days after receiving the returned product in the warehouse. The refund will be made, whenever possible, by the same payment method used in the purchase.
  • If the client wishes to desist from a merchandise that he has already received, he will have to pay all the shipping costs and the costs of the return. The refund will be made within 20 business days after receiving the returned product in the warehouse. The refund will be made, whenever possible, by the same payment method used in the purchase.

Cases of cancellation of the guarantee

  • No refunds will be accepted for warranty on damaged items and / or product malfunction due to misuse of them.
  • When the indicated defects are due to an abnormal or inappropriate use; wear or normal aging; an accidental event or, more generally, an external cause.
  • When the product shows clear signs of a use that exceeds its capability, as well as obvious abuse in the form of blows, or deterioration caused by liquids or corrosive substances, as well as any other anomaly attributable to the consumer.
  • Returns of products from OUTLET or products with slight damages are not accepted, previous agreement of the client
  • Some products for their naturalization have guarantee seals. Its handling or removal voids the warranty.

How can I contact customer service?

  • You can send us an email to info@twenty-go.com
  • By chat, right here below to the right from Monday to Friday from 10:00 a.m. to 4:00 p.m.
  • Or by phone by calling us at 627 564 161. Our telephone service hours are Monday through Friday from 9:00 a.m. to 6:00 p.m.