Purchase conditions

The present conditions constitute the contract that is electronically formalized by the parties that will be said, when purchasing any of the products offered on the website www.twentygo.es, or in the subdomains and / or directories included in the same (hereinafter, the “Web”, the “Website” “or the” Platform “).

The marking of the checkbox provided on the Website implies that the user, as an adult of sufficient capacity to assume contractual obligations (hereinafter CUSTOMER), has read carefully, understands and accepts the content of these conditions of purchase.

The purchase of certain products, due to their particular nature, may be subject to certain specific conditions, which, depending on the case, will replace, complete and / or modify the present conditions of purchase. In case of contradiction, the terms of the particular conditions prevail over those present.

These conditions will have an indefinite validity period.

First.- Parties: The parties to the contract are the CUSTOMER, as a natural or legal person interested in the remote purchase of the products offered on the Website, and Eco Adult S.L. (hereinafter “TWENTY GO”), with address at Pol. Ind. Plá de la Vallonga. Calle Nieve nº36 03006 Alicante,Spain with CIF B42564211.

To communicate with TWENTY GO directly and effectively, you can send an email to the following address: info@twenty-go.com.

Second. Purpose: These conditions are intended to regulate the contractual relationship of sale between TWENTY GO and the CUSTOMER, which entails the delivery in exchange for a specific price and publicly displayed through the website, of one or more specific products, in accordance with what is established in these conditions.

Third.- Basic characteristics of the products: The characteristics of the products will be detailed in each of the product sheets published on the Website, indicating the brand, and a brief description of the characteristics of the product.

Fourth.- Purchase procedure:

4.1. Previous legal warnings: It is reported that the procedures for purchasing the products offered on the Web are those described in these conditions of purchase, as well as specific ones that are indicated on the user’s browser screen at the time of contracting.

The CUSTOMER will know the characteristics, price, applicable taxes and the total of the shipping costs to his address prior to the confirmation of the purchase. The shipping costs will be borne by the buyer, unless free shipping is established for certain products and / or circumstances (such as free shipping for purchases over a certain amount).

The published prices are shown in euros and include VAT and / or any other tax that may be applicable.

The photographs of the products shown on the Web have the purpose of showing such products to the user in the most faithful way to reality. However, due to causes beyond the control of TWENTY GO, such as the quality of the monitor or screen of the user’s device, the colors, shapes or characteristics of the products may be altered, so it is recommended to verify the appearance of the product using for the purchase of any of them a terminal that has a monitor with high quality screen. In addition, the user is advised to verify the technical conditions of the product and the measures published, prior to their acquisition.

For information purposes it is indicated that all TWENTY GO products are subject to the current legal guarantee in terms of consumption, and TWENTY GO is responsible for the lack of conformity that is manifested within two years from the delivery of the product, under the terms provided in Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCYU) and other complementary laws.

4.2. Language: Currently the contracting procedure can be done in Spanish and English. In case it could be carried out in another language it will be indicated before starting the contracting procedure.

4.3. Copy of the conditions linked to the purchase: TWENTY GO will not keep a copy of these conditions linked to each purchase, so we recommend that the CUSTOMER keep a copy of them in each purchase.

4.4. Technical means: The Web does not have the technical means to identify and correct errors in the introduction of the data by the CUSTOMER, except that it detects if any field that is necessary to process the order is pending filling.

4.5. Product catalog: The CUSTOMER can access the catalog of products offered by clicking on each of the sections that appear in the menu of the home page, being able to consult the different subsections.

If the CUSTOMER is interested in any product, you can click on it, accessing the product’s file where you will find its description and characteristics.

4.6. Registration in the CUSTOMER account.- On the Web, the user is given the possibility of creating a user account, called “MY ACCOUNT” so that he does not have to fill in the form with all the data each time he is going to make a purchase. The registration procedure is very simple:

If you click on “my account” in the web’s start menu, you access a page where the user can identify himself if he already has a CUSTOMER account by entering his email and password.

f you still do not have a CUSTOMER account, you must enter your email address and click on the “CREATE AN ACCOUNT” button, accessing a form in which the user can select the treatment that he wants to receive (Mr./Mrs.) and provide the following information: name, surname, email address, date of birth and a password of your choice.

The user is granted the option to subscribe to the newsletter.

Once the privacy policy has been read, to which you will have access in the established link, if you agree with it, the user must check the acceptance box.

TWENTY GO will send a confirmation email to the user detailing the access data (email and password chosen), as well as the security advice regarding the details of the account.

Once registered, the user will have access to his CUSTOMER account, called “MY ACCOUNT”, providing the system his user name (which will be the email address) and his password (which will be the one you chose at the time of registration) . If you have forgotten your password, you must click on the link “Forgot your password?” And TWENTY GO will indicate to the user how to get a new password.

In “MY ACCOUNT”, the user will be able to complete and / or modify his data, for if he acquires any of the products of TWENTY GO, they can be sent to the postal address provided. Specifically, you can complete and / or modify your profile by providing or rectifying the following information:

First name; Surnames; Company; Address, Postal Code, City, Country; Phone; State, NIF / CIF / NIE, as well as a free field to provide additional information relevant to a possible shipment.

In addition, the system facilitates the option of entering another delivery address, if desired.

The user will not be asked to accept the terms of use and the privacy policy, since they have already been accepted at the time of registration.

The user will be responsible for the data provided to TWENTY GO is updated, complete, accurate and truthful. TWENTY GO in no case will be responsible for the breach of such requirements in the data provided.

The user must be diligent when managing their access codes, being also responsible for the election, loss, theft or unauthorized use of their username and / or password and the consequences that may arise from this. Remember that the access data is personal and non-transferable.

The user is obliged to immediately inform TWENTY GO both the loss of their access data (e-mail and / or password), regardless of the cause thereof, as well as any danger or impairment in their confidentiality, responding, in Otherwise, any damage or injury caused by access verified through this access data.

The user can unsubscribe at any time as a registered user of the Web, communicating by email at the following address: info@twenty-go.com.

4.7. Product purchase procedure: To proceed with the purchase of any of the products offered on the website, the customer must click on the “BUY” button, and repeat the transaction if you wish to place another order.

To continue with the process of purchasing the selected products, the user can click on the “PAY NOW” button.

The “PAY NOW” button can also be accessed by clicking on the “MY CART” button and then “CONFIRM”, displaying the details of the products that the customer wants to purchase with their price (VAT and taxes included).

The customer has the option to delete any of the selected products, if desired, or to continue buying to add more products to the shopping cart.

Once the “PAY NOW” button is clicked, the CUSTOMER arrives at a page where:

a) If the CUSTOMER is previously registered and has a CUSTOMER account, you can enter your email and password and the system will remember your data.

b) If it is not previously registered, it can be registered according to what is established in section 4.6. previous.

c) If you are not previously registered and do not want to register, you will have to provide all your data in order to meet your request, having to read and, if applicable, accept the terms of use and the privacy policy of the Web.

Once the CUSTOMER’s data is provided, the client can select the address and shipping method.

After reading, and in case of being satisfied, accepting the contracting conditions by marking the box established for this purpose, the CUSTOMER must press the “PAY NOW” button to select the payment method.

The customer can opt for the following payment methods:

– Payment by credit / debit card (VISA, Mastercard or American Express): The charge on the customer’s card is made in real time through the virtual POS, once it has been verified that the data communicated by the customer is correct. TWENTY GO will not store any of the customer’s credit / debit card details. At the time of processing the customer’s order, the data on your card will be encrypted using an SSL certificate and absolutely secure, with the sole purpose of making the payment corresponding to your order, to the financial institution. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment we can not consider the purchase contract formalized. If you opt for this form of payment, you are guaranteeing that you have full authorization for the use of the card in question in the purchase process.

– Payment by bank transfer: When the customer selects this form of payment, and has completed the entire process and confirms the order, TWENTY GO will indicate (on the Web and through an email) the account number to make the payment. The customer must state the order number in the transfer concept. The order will not be considered until the amount transferred to the TWENTY GO account is received. If after five calendar days since the order was placed, the transfer is not verified, the order will be automatically canceled.

– Payment through the PayPal gateway: For more information you can visit the Paypal website: https://www.paypal.com/es/home. If the customer chooses to pay by PayPal, this payment method has a percentage surcharge, as this is the amount that PayPal charges TWENTY GO for the use of this form of payment.





4.8. Purchase confirmation: Once the payment method has been selected, to confirm the order, the CUSTOMER must click on the “CONFIRM MY ORDER” button and a confirmation page of the purchase will appear and the CUSTOMER will receive an email confirmation to the email account provided by the same, which will indicate the detail of the order placed, the amount of the purchase, the cost of shipping costs, the shipping and / or billing address provided by the CUSTOMER, the form of payment selected, as well as an attachment in PDF format with the contract conditions.

5.- Availability and delivery of orders:

5.1. Availability of the products: In accordance with the provisions of article 110 of the Consolidated Text of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007 of November 16) – Hereinafter the TRLGDCYU-, in case of non-execution of the contract by the parties of TWENTY GO, because the contracted asset is not available, the CUSTOMER will be informed of this lack of availability and will recover, without any undue delay, the sums that he has paid under it.

5.2. Delivery: The delivery of orders will be made at the delivery address freely designated by the customer or at the facilities of TWENTY GO, if the customer so indicated in the purchase process, proceeding to pay . In no case orders will be delivered in postal sections.

TWENTY GO assumes no responsibility if the delivery of the product is not carried out because the data provided by the customer are false, inaccurate or incomplete, or for reasons beyond the transport company, assigned to that effect, such as the continued absence of the recipient.

In case of absence of the recipient at the time of delivery, the transport company will leave a notice indicating how to proceed to establish a new delivery. If it is not possible to leave the aforementioned notice, the transport company will contact the customer by phone. If such efforts are unsuccessful, TWENTY GO will send an email to the address provided by the CUSTOMER with the appropriate instructions to resolve the incident.

Shipments are made through the transportation companies contracted for this purpose by TWENTY GO, as long as the choice of one or the other does not imply a loss for the CUSTOMER.

5.3. Identification of the recipient: At the time of delivery, the transport company designated by TWENTY GO may request the customer recipient of the product sent to be identified, displaying, where appropriate, the corresponding identification document (DNI / NIE / Passport), or in case of acting on behalf of a legal entity, the legal title of representation, all in force.

In the case of a person outside the owner of the order who is going to make the collection, this will only be allowed if said third party is duly authorized by virtue of the subscription and presentation of the Order Picking Authorization model that is detailed below:


D/D.ª ______________________, of legal age, with address on _____________________________, with D.N.I. nº _________________ and holder of the order number _________________________, expressly authorizes D./Dª ________________________________, of legal age, provided with D.N.I. nº ________________________ and with address on ________________________, to collect or receive the referred order in your name.

On________________________, to _____ of ____ of 20___

For these purposes, it will be necessary that at the time of the withdrawal of the order, the person who made it deliver the aforementioned authorization completed in all its points and signature of the owner of the order, and must also show a copy of the corresponding identification document (DNI / NIE / Passport), or in case, to act on behalf of a legal entity its legal title of representation, all in force, of the owner of the order, as well as the original of the person who performs the actual collection of the goods or order.

6.- Shipping Rates: The shipping rates are detailed on the Web and will be detailed in any case before the confirmation of the order by the customer.

TWENTY GO reserves the right to establish the free shipping according to factors such as the amount of the purchase or others.

7.- Delivery terms: Delivery times for each product may depend on multiple factors such as destination, available stocks, the calendar of holidays, saturation of shipments on certain dates (such as Christmas).

However, the estimated delivery times are detailed on the Web at the following  link  

8.- Prices and billing:

8.1. Prices: The prices of the products will be those published on the Web and will include the I.V.A. and any tax that may be applicable at any time and must be paid in full at the time of placing the order.

The prices of the products may be modified upwards or downwards, depending on multiple causes, however any change in prices will take effect from the date of modification of the same, not affecting the orders placed with the previous price.

8.2. Billing: The invoice of the products purchased by the CUSTOMER will be issued by TWENTY GO and will include the Value Added Tax (VAT) that, if applicable, corresponds to the applicable rate at any time.

The CUSTOMER consents expressly to the issuance of the electronic invoice. The electronic invoice will be received by email. The CUSTOMER who has the consideration of consumer and user may revoke that consent by sending an email in this regard to the address: info@twenty-go.com

9.- Warranty: TWENTY GO will deliver to the customer products that are in accordance with the contract, that is, that conform to the description made, to the specifications made by the customer and possess the qualities of the product that have been presented to the customer and will respond in front of him of any lack of conformity that exists at the time of delivery of the product.

Pursuant to the provisions of article 123 of the TRLGDCYU, TWENTY GO will be liable for the lack of conformity of the products that are manifested within two years of delivery.

10.– Claim Procedure: In case of lack of conformity, in case of error, defect or deterioration attributable to TWENTY GO, the CUSTOMER must inform TWENTY GO through the email  info@twenty-go.com, within the term of 14 days since he became aware of it, indicating his data, the reference number of the purchase and the anomaly or defect detected.

Failure to comply with this deadline does not imply the loss of the guarantee, but the customer will be responsible for the damages or losses caused by the delay in the communication.

10.1. European online dispute resolution platform: It is reported that the CUSTOMER, residing in the European Union, also has the possibility of going to the ODR platform (Online Dispute Resolution) through the following link:


Through this platform, consumers and merchants are allowed to submit claims through an electronic form available in all the languages ​​of the European Union, for all matters related to electronic commerce or provision of services on the network, in accordance with the provisions of the Regulation. 524/2013 of the European Parliament and of the Council of May 21, 2013 and Directive 2013/11 / EU of the European Parliament and of the Council on alternative dispute resolution in consumer matters.

For any questions about this online dispute resolution platform, the CUSTOMER may contact the EUROPEAN CONSUMER CENTER IN SPAIN, located in Madrid (Spain), C / Príncipe de Vergara, nº 54 C.P. 28.006. Telephone: +34 91 822 45 55. Fax: +34 918224562. Email: cec@consumo-inc.es

11.- Right of Withdrawal: The CUSTOMER has the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire after 14 calendar days from the date of delivery of the contracted product (or date of acquisition of the material possession of the product) to the customer or to the person by the same person designated for collection, other than the carrier.

To exercise the right of withdrawal, the customer must notify his decision to withdraw from the contract through an unambiguous statement (for example, a communication sent by email or by mail). For this purpose, the CUSTOMER may use the model withdrawal form shown below, although its use is not mandatory:

Withdrawal form according to the annex of the Consumer and Users Act of 2007 (the CUSTOMER can copy and paste the following form in an email and complete your data if   you wish to withdraw from the contract)

To the attention of TWENTY GO., With address at Pol. Ind. Plá de la Vallonga. Calle Nieve nº36 03006 Alicante, Spain, with CIF .: B42564211, Contact e-mail: info@twenty-go.com

I hereby communicate that I desist from the contract of sale of the following product _______________ [identify product], whose order was made with date ___/___/20__, and was received with date ___/___/20__

Name and surnames of the CUSTOMER / S: ________________________________

Adress of the CUSTOMER / S: ________________________________________

Date of the notification of withdrawal: ___/___/20__

In order to comply with the withdrawal period, the communication relating to the exercise by the CUSTOMER of this right by mail before the expiration of the corresponding term is sufficient.

11.1. Consequences of the withdrawal: In case of withdrawal exercised and communicated by the CUSTOMER, and once received such communication, TWENTY GO will provide the CUSTOMER with the precise instructions for the return of the order on which exercise his right of withdrawal, with express indication of the address postcard in which you must perform it.

The CUSTOMER must  assume the direct cost of returning the goods in case of withdrawal, for this purpose, contracting the courier service or mail that deems appropriate, noting that in no case will be allowed any return made in the form of “a postage due”.

All payments received from the customer will be reimbursed to the customer, including delivery costs (with the exception of additional expenses resulting from the customer’s choice of a delivery method different from the less expensive mode of ordinary delivery offered by TWENTY GO ), without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which TWENTY GO was informed of the decision to exercise the right of withdrawal, TWENTY GO being entitled to retain said right reimbursement until the goods have been received, or until the CUSTOMER has presented proof of the return of the goods, according to which condition is met first and in both cases at the address indicated by TWENTY GO for that purpose. The refund will be made using the same means of payment used by the CUSTOMER for the initial transaction.

The CUSTOMER must return or deliver the goods directly to the address indicated by TWENTY GO, without any undue delay and, in any case, no later than within 14 calendar days from the date on which the customer communicates the decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.

The CUSTOMER will only be responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and functioning of the goods.

12. Returns of defective products: In case the products delivered are not in accordance with the contract, because they are damaged or defective, the customer must contact TWENTY GO through the email info@twenty-go.com, providing the data of the product (s) purchased, and indicating what the detected defect consists of, the date on which the order was placed and the delivery date, as well as name, surname and email address. TWENTY GO will contact the CUSTOMER to indicate the way to proceed.

In any case, if the defect of the product is checked, all expenses will be returned (including shipping costs), with the return costs assumed by TWENTY GO..

13. Applicable Law and Jurisdiction: These terms of use and privacy policy will be governed by Spanish law.

In case of dispute or controversy related to the application or interpretation of such conditions of purchase, the parties will submit to the Courts and Tribunals of the consumer’s domicile.